Northwest Senior Disability Services

Northwest Senior Disability Services came to us about a phone system upgrade.  Their Nortel phone system was almost 13 years old and they were sure the upgrade would be a costly project. They already had quotes and were set to move forward with another company. Then they met with us. 

Because Ovation Technology is an authorized partner for Avaya, we were able to present Avaya’s investment protection program and Ovation Technology was able to use existing hardware and still upgrade NWSDS to the Avaya IP Office platform.  With the upgrade, NWSDS now has the ability to deploy Unified Communication Tools, Mobility, Presence, Video Conferencing, and Geo-Tracking for field employees.  This vastly improved their communication with employees and greatly enhanced their response to clients.

The upgrade with Ovation Technology meant Northwest Senior Disability Services was able to cut its overall cost for the project by $100K!

In addition, through our Telco services partner program, we were also able to reduce NWSDS monthly bill by $4000.00.  As a result, the upgrade Return on Investment was realized in fewer than 2 years. 

Ovation Technology continues to provide successful outcomes!

The investment protection for Nortel users has proven to be an excellent fit  for Ovation Technology and our organization sees the upgrades as an important segment in our market. We can help you.

Be the next success story.  Contact us for your data and communication needs.

National Product Inc

National Products Inc. was under a very tight timeline to replace our existing outdated phone system. Ovation Technology was extremely helpful in walking us through the features offered by the Avaya IP Office system. They patiently answered all of our questions and helped us choose the features and components we needed, while keeping our budget in mind.  The implementation and installation services they provided were great. Ovation Technology was onsite with us for the rollout of the system and have been available to support us with the issues that inevitably come up when implementing a new system like this, often going above and beyond the scope of work to address unforeseen issues and make sure we had a working system that met our needs.

Where other service providers I’ve worked with make excuses and point fingers, Ovation Technology's team listened to us, provided options and then worked with our us to provide solutions that worked!

Thanks,

Mike Glenn
Manager of Internet Operations